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Caller-ID is an optional service provided by the phone company which allows the recipient of a phone call to view the phone number of the calling party. This service can be useful in home delivery operations where the customer phone number must be entered with the transaction.
ASI’s Restaurant Manager provides an interface that bridges the Caller ID provided by the phone company, a Caller ID unit needed to convert the information, and the RM software. Restaurant Manager’s Caller ID Interface must be purchased separately as part of the ‘Hardware Interface”. Restaurant Manager interfaces with practically any caller ID unit that outputs the caller id information via a standard RS232 serial port. Instead of typing in the phone number, the user can touch the appropriate phone line button on the screen to enter the phone number automatically. This saves time and reduces errors.
Currently, ASI's Caller ID Server program is pre-configured to work with two different Caller ID boxes:
ASI is constantly updating its list for certified product vendors and certified hardware. It is best you consult these lists to verify the current status of a vendor and product.
Detailed setup instructions for Caller ID can be found here on the Tech Notes and Manuals page in the Caller ID Installation Guide.
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